Posts Tagged ‘ Customer Experience ’

The 6 Ways to Build Customer Service Integrity

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April 19, 2012
The 6 Ways to Build Customer Service Integrity

Tweet The integrity of customer service is absolutely essential in Mid and Northern Michigan. From the pizza restaurant in Owosso to the car wash in Alpena, it is customer service that brings people in the door of your establishment. Because customer and client service is the heart and soul of every organization, it sets...
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Believe You Can Succeed and You Will

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February 28, 2012
Believe You Can Succeed and You Will

Tweet Success means many wonderful positive things. Success means personal prosperity like a fine home, vacations, travel, and new experiences. Success means winning admiration from people in your business and social life. Success means self-respect and continually finding real happiness and satisfaction from life. Success means winning. Everybody wants success and the best this...
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Let the Other Person Save Face

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January 16, 2012
Let the Other Person Save Face

Tweet Nobody wants to be embarrassed or belittled in front of other people. In his book, “How to Develop Self Confidence & Influence People by Public Speaking,” Dale Carnegie relays the words of Anna Mazzone, a class member and a marketing specialist for a food packer: Anna was given her first major assignment—the test...
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Tips for Winning Friends and Influencing People

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January 9, 2012
Tips for Winning Friends and Influencing People

Tweet Being an effective businessperson requires a lot of training and skills that are developed through experience over many years. However, a large part of those skills comes down to simply knowing how to win friends and influence people. From the first impression to daily interaction, following these basic steps can go a long...
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How to Encourage Your Team Members to Stand Up and Lead

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January 5, 2012
How to Encourage Your Team Members to Stand Up and Lead

Tweet To win in today’s marketplace, team members have to step up and be ready to take a leadership role. It is not easy to teach leadership development skills in others. It’s very important to also understand that some people do not share your goals and aspirations. Keep an open mind and learn to...
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Dale Carnegie Tips for Meeting New People

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November 21, 2011
Dale Carnegie Tips for Meeting New People

Tweet Dale Carnegie literally wrote the book on networking in 1936 when he published, “How to Win Friends and Influence People.” This legendary book demystified the process of making friends out of strangers and inspired legions of business coaches to carry on Carnegie’s message. Peter Handal, the chairman, CEO and president of Dale Carnegie...
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5 Tips for Effective Customer Service

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September 9, 2011
5 Tips for Effective Customer Service

Tweet If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test.  Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is...
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Changing Careers After 50

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May 19, 2011
Changing Careers After 50

Tweet In decades past, many people stayed in the same career, and often the same job, for virtually all of their working lives. However, times have changed. In recent years, Dale Carnegie Training has served more and more people over the age of 50 that are looking to remain in the workforce or change...
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When the winter weather hits, seasonal businesses boom

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February 2, 2011
When the winter weather hits, seasonal businesses boom

Tweet In preparation for today’s winter storm, mid-Michigan businesses that deal in winter tools like shovels and snow-blowers were in high demand this week. And if you attempted to buy groceries over the past few days, you were probably greeted by long lines and emptying shelves. The key to a successful business approach to...
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As the Super Bowl looms, businesses find ways to hook new customers

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January 27, 2011
As the Super Bowl looms, businesses find ways to hook new customers

Tweet Papa John’s pizza – a chain with locations in Saginaw, Bay and Midland Counties – found an ingenious way to reach out to new and existing customers just in time for the Super Bowl. The company is luring in hungry clientele with the promise of free pizza on one condition. The game must...
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