The Facts of Employee Engagement

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January 8, 2013

Tweet As part of Dale Carnegie Training’s Centennial Celebration, Dale Carnegie partnered with MSW Research to conduct a study on what drives employee engagement.  This study set out to find what truly engaged employees, as engaged employees are more productive, happy, and committed to their jobs. Recently, the study and its details were featured...
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9 Things to Do After the Sale is Made

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January 3, 2013
9 Things to Do After the Sale is Made

Tweet Once you have gained new customers, you will have to manage their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. To help you with your current (and future) customer...
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Mistakes Mean Opportunity

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December 26, 2012

Tweet Common sense is many cases is never common. We all wish we had bigger doses of it when we make a mistake or do something in error. Being human is never easy. Here in Michigan, we are known to make our share of mistakes. Of course, we can say that for every state...
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Developing Public Speaking Courage and Self-Confidence

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December 18, 2012

Tweet Since 1912, more than five hundred thousand men and women have been members of Dale Carnegie’s public speaking...
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Three Tips for Mastering New Media and Multimedia

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December 11, 2012

Tweet (BPT) – New technology and digital media like Facebook, YouTube, Pinterest and Twitter are changing the way people...
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6 Ways to Minimize Holiday Workplace S.T.R.E.S.S.

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December 3, 2012

Tweet It might be the busy time of year. It might even be us. It also could stem from...
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Focusing on the Positives in Customer Service

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November 26, 2012

Tweet Is the customer really “always right?” As much as this mantra has been force fed to us all...
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