Tips for Effectively Dealing with Customer Complaints

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April 2, 2013
Tips for Effectively Dealing with Customer Complaints

Tweet The first thing to understand is that customer complaints are a part of doing business. And how you deal with customer or client complaints comprises a critical part of delivering exemplary customer service. It is important to remember that customer complaints present an opportunity to provide a memorable interaction where you can provide...
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Sales the Carnegie Way

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March 26, 2013
Sales the Carnegie Way

Tweet Many customers here in the Mid-Northern Michigan are especially focused on getting the best deal for everything regardless of product or service. Counter that with the fact that many salespeople want to make a good living, especially if it is commission-based. How do the two factions work together for both goals and objectives?...
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Eight Words That Can Transform Your Life

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March 19, 2013
Eight Words That Can Transform Your Life

Tweet Dale Carnegie was once asked what was the biggest lesson he had ever learned. He replied that, “By far, the most vital lesson I have ever learned is the importance of what we think.” You see, Carnegie knew that our thoughts make us what we are—our mental attitude is the “X” factor that...
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Tips for Overcoming Fear of a Presentation

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March 12, 2013

Tweet Enthusiasm and knowledge are two integral aspects of a successful business presentation; however, a fear of public speaking...
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5 Elements of Social Media Strategy

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March 5, 2013

Tweet Social Media is still exploding in often unexplainable ways here in Michigan and across the globe. There were...
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6 Common Sense Aspects to Sales Success

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February 26, 2013

Tweet There is an old saying in sales that goes something like this: a good close is always an...
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The Necessity of Persistence

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February 19, 2013

Tweet When we start to learn any new thing, like French, or golf, or public speaking, we never advance...
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