Customer Experience

Under-Promise, Over-Deliver

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December 12, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under-promise and over-deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!...
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Red Carpet Customer Service

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November 14, 2014
Red Carpet Customer Service

Tweet Eric Schiffer’s Forbes article sounds like a page right from a Dale Carnegie book. What does that mean? Well, it means he hits the nail right on the head as to what it means to create a customer-centric atmosphere. He starts by talking about imagining Beyonce as one of your clients. Don’t care for Beyonce?...
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9 Quick e-Mail Etiquette Tips

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August 8, 2014
9 Quick e-Mail Etiquette Tips

Tweet Most people in business send and receive thousands of e-mails per year. While e-mail is a valuable business tool, you always have to ensure that you follow the proper etiquette. After all, e-mail is another extension of yourself, just as if you were writing a letter or meeting someone in person. Here are...
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The Secret to Good Customer Service

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June 13, 2012
The Secret to Good Customer Service

Tweet Acclaimed scholar, Charles W. Eliot, once said: “There is no mystery about successful business intercourse … Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that.” You would think that would be self evident, yet Dale Carnegie knew merchants who would rent expensive...
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The 6 Ways to Build Customer Service Integrity

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April 19, 2012
The 6 Ways to Build Customer Service Integrity

Tweet The integrity of customer service is absolutely essential in Mid and Northern Michigan. From the pizza restaurant in Owosso to the car wash in Alpena, it is customer service that brings people in the door of your establishment. Because customer and client service is the heart and soul of every organization, it sets...
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5 Tips for Effective Customer Service

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September 9, 2011
5 Tips for Effective Customer Service

Tweet If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test.  Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is...
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Effective Communication in the Workplace

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July 5, 2011
Effective Communication in the Workplace

Tweet It’s important to remember the different facets of handling oneself when it comes to working with others. Businesses are often made up of a very eclectic group of individuals. Many are obviously interested in the same generic field; however, it all goes back to different experiences and upbringings that shape one’s personality and...
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On-the-Job Experience Can Tell You How to Set up a Meeting

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June 24, 2011
On-the-Job Experience Can Tell You How to Set up a Meeting

Tweet Written by Michael Crom 12:00 AM, Jun. 20, 2011| Question: For the first time in my career, I have been promoted into a managerial role.  Setting up and running a meeting is something that I have not done before. But this is now something that will be a much larger part of my job.  How...
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The Redner Group and Chrysler: Tweets heard ’round the world

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June 16, 2011
The Redner Group and Chrysler: Tweets heard ’round the world

Tweet Oops, they did it again. PR and social media professionals, it seems, have been getting a bad rap recently for tweeting what they shouldn’t. In case you missed it, New Media Strategies, the company who handles the @ChryslerAutos Twitter account, came under fire when one of their employees accidentally tweeted from that account,...
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Does your Klout score accurately measure your influence?

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June 14, 2011
Does your Klout score accurately measure your influence?

Tweet There are two types of people in this world: those who embrace social media as useful, community building tools and those who simply don’t understand them and therefore don’t care to integrate them into their everyday lives. If you’re active in the space, you may have heard the word “Klout” being thrown around...
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