How do you feel when you witness a person acting outright rude towards another person? Do you want to interject and find out what exactly is going on? Perhaps rise to the defense of the victim? Unfortunately, many people behave without regard for other people’s feelings and thoughts.
No matter who you are or where you are, it’s important to always conduct yourself in a friendly manner. Dale Carnegie once said, “But what I found is that most of the time you can catch more flies with honey than you can with a fly swatter.” For example, a customer service representative will be more receptive, friendly and accommodating when you act in a friendly manner. It’s simply human nature.
Perhaps you are a candidate for a new job waiting in the lobby to interview. Should you bark at the person who accidently steps on your foot? Nope. Your behavior matters. In this scenario, the receptionist on staff at the reception desk could easily form an opinion of you and tell the interviewing manager how you acted towards not only him/her, but also towards the person that mistakenly stepped on your foot.
Behaving in a manner which will not only get people to like you, but also to have influence over them, is not a basic instinct for many people, which is why Dale Carnegie’s book, How to Win Friends and Influence People has sold more than 15 million copies worldwide since it was first published in 1937.
Dale Carnegie listed five ways to make people like you, most of which are focused on making the other person feel important:
- Become genuinely interested in other people – showing interest in another person is friendly and respectful.
- Smile – this simple non-verbal expression speaks volumes.
- Remember that a person’s name is to that person the sweetest and most important in any language – saying and remembering a person’s name goes a long way in building rapport.
- Be a good listener. Encourage others to talk about themselves – many people feel under-appreciated so listening to what they have to say is also friendly and respectful.
- Talk in terms of the other person’s interests- it’s not about you, it’s about the other person.
To fully develop your potential no matter your vocation, consider enrolling in the Dale Carnegie Course: Effective Communications & Human Relations/Skills For Success.
Photo Credit: BMTC Australia